Refund policy
Effective September 17, 2026.
Before you call your bank
Write to us first. A refund from us is quicker than a dispute with your bank, and we would rather fix the problem.
Thirty days, no reason needed. If LastHammer is not what you wanted, write within 30 days of buying and we refund you.
How to ask
Email hello@lasthammer.com from the address you bought with, or use the contact link on your receipt, and tell us what you bought. An order number helps but is not needed.
We answer every request, usually the same working day.
How long it takes
Once approved, the money goes back to the card or account you paid with, within 14 days. Our payment partnerThe company that takes your card payment and is the seller of record. It appears on your statement under its own name, for the charge and for the refund. sends it, so it shows on your statement under their name, as the charge did.
Subscriptions
The free trial needs no card and ends on its own, so there is nothing to cancel and nothing to pay.
The 30-day refund covers your first subscription charge. Cancel any time from the portal linked in your receipt, or by writing to hello@lasthammer.com. You keep what you paid for until the period ends and are not charged again.
Lookup credits
Unused credits are refunded in full within 30 days of purchase. If you have spent some, we refund the rest at the price you paid per lookup.
A credit is spent only when we find prices. An empty search has not cost you one.
Cellar evaluations
Before you pay, we show how many of your wines we have sales for. No prices appear until you buy.
If the evaluation does not match what that count led you to expect, tell us within 30 days and we refund it.
When we might say no
We may refuse where an account has broken the terms, by sharing a key or pulling data in bulk, or where someone asks for refunds again and again across several purchases.
Contact
hello@lasthammer.com
Phone: 347-395-6316